REFUNDS & RETURNS POLICY
Central Plumbing supplies we aim to make the return process simple. All goods in original condition free of defects or damage will be accepted for return within 30 days from date of purchase, items must be returned in original packaging and in resalable condition. Special order non-returnable products will not be accepted for return or exchange. Excludes items that are defective or may have a manufacturers fault and covered under manufactures warranty conditions.
In the event we make an error Central Plumbing Supplies will despatch free of any delivery charge the correct product(s) and coordinate directly with you the collection and return of the incorrect goods. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our warehouse.
In the event the purchaser has made an ordering error, Central Plumbing Supplies will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. It is the purchaser’s responsibility to ensure that goods are returned safely to Central Plumbing Supplies warehouse. We take no responsibility for products lost in transit by sender’s own transport provider. Once goods have been received at our warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase.
Where applicable all products must be installer by a licensed tradesperson. All products installed by unlicensed persons or non-defective products that have been installed will not be accepted for return. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed. Excludes products that may be defective or covered under manufacturer’s warranty conditions.
A 30 Day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Central Plumbing Supplies. Central Plumbing Supplies at its discretion may apply handling fees where products require re packaging.
Returns Address: Central Plumbing Supplies, 60 Eastern Road, Browns Plains
All goods sold by Central Plumbing Supplies are subject to applicable manufacturer’s warranty, guarantee and terms & conditions. If goods are deemed faulty following confirmation and inspection by either the manufacturer, manufactures agent or Central Plumbing Supplies. Other than any manufacturer’s warranty or guarantee, the customer acknowledges and agrees that any warranty or guarantee claims must be made against the manufacturer of the goods.
Generally, manufactures and or agents will coordinate warranty or product claims directly with purchaser of product not via reseller. Proof of purchase from Central Plumbing Supplies and installation works carried out by licensed trade professional may be required.
All products are inspected prior to despatch from our warehouse. It is important to thoroughly check your order upon delivery and notify us within 24 hours of receiving your order in the event any damage to goods may have occurred. In the event goods may have been damaged in transit, evidence of any damage will be required by way of photographs within 24 hours of receiving delivery.
Central Plumbing Supplies does not accept any liability whatsoever for consequential loss, injury or damage caused by circumstances beyond our control, including but not limited to misuse, negligent use, excessive use, alteration, modification, defective installation, repair or installation by non-licensed persons of the product.
Email warranty requests: firstname.lastname@example.org
Terms & Conditions
Payment can be made by Visa, MasterCard, American Express (2% surcharge will apply) or PayPal. Authority for payment is given at the time of order. You will be charged for items at point of order. Our liability shall be limited to the value of the individual order.
The prices payable is clearly set out and all products are priced inclusive of GST. The price of the item(s) does not include the delivery charge. The delivery charge will be added to the price of the order unless pick up is arranged. Prices can change and our latest price is always displayed on our website www.centralplumbing.com.au
Delivery & Backorders:
Your order will be delivered with a tax invoice, please keep this invoice as this will be your proof of purchase for any returns or warranty claims.
Delivery charge will be applicable to all orders under $500 in value, additional charges apply for orders outside our standard service area, please refer to our delivery terms.
If Central Plumbing Supplies are unable to supply a product we will advise you by email or phone on the expected delivery date or on an occasion the product is no longer available, you can choose a refund for the product or reselect a different product. Please refer to the Delivery terms for further information.
Please choose carefully when making a selection as all orders will be subject to our refunds and returns policy.